Frequently Asked Questions

What is the return policy?

If you are unhappy with your product after receiving your order and would like to return it, please contact us and we will provide instructions for returning the product. Most returns are subject to a 15% restocking fee.

Is there a warranty or guarantee on PocketToolX products?

All PocketToolX products carry a 12-month warranty for defects due to materials or craftsmanship. Please contact us if your product has broken or has other issues. If you are unhappy with your product after receiving your order and would like to return it, please contact us and we will provide instructions for returning the product.

How long do orders typically take to ship?

Orders for items that are listed as “In Stock” typically ship within 1-2 business days of order placement. Orders, including items that are on backorder, ship within the timeline specified at the time of placing the order.

Do you ship internationally?

Yes, we ship to almost every country in the world that the United States Postal Service (USPS) delivers to. If you are trying to place an order but your country is not listed or you unable to place an order, please contact us.

Where are the products made?

Our products are made in the USA, specifically the Pacific Northwest. We make every effort possible to ensure that the individual components, materials and services used to make our products are sourced from within the USA.

Are PocketToolX products TSA-compliant?

We consider our products to be TSA-safe, meaning that they abide by the guidelines set forth by the TSA and to date we have had no issues carrying them onto domestic flights. Because travel restrictions change on a regular basis, we recommend checking with your airline or travel agent prior to flying with one of our products.

How should I care for my PocketToolX pocket tool?

Here are some guidelines to ensure the long life of your pocket tool:

• Remember that your pocket tool is not meant to completely replace standard tools such as automotive wrenches or pry bars.
• Never use a cheater bar or pipe to extend the leverage of the tool. Although your pocket tool is made out of the highest grade materials, it is does not have the strength of a forged tool.